Refund & Return Policy

Last updated: 20.02.2026

1. Right of Withdrawal (EU Customers)

In accordance with EU consumer protection laws, customers have the right to withdraw from their purchase within 14 days of receiving the goods, without providing any reason.

To exercise this right, you must notify us in writing via email at:

info@joyfultalesmarket.com

You then have an additional 14 days to return the product after notifying us.

2. Conditions for Returns

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase is required

For hygiene and safety reasons, we cannot accept returns for:

  • Used products

  • Opened grooming items

  • Opened consumables (if applicable)

Unless they are defective.

3. Return Shipping Costs

Unless the product is defective or incorrect:

  • The customer is responsible for return shipping costs.

  • We recommend using a trackable shipping service.

We are not responsible for lost return shipments.

4. Refunds

Once the returned item is received and inspected:

  • We will notify you of approval or rejection.

  • Approved refunds will be processed within 14 days.

  • Refunds will be issued to the original payment method.

Original shipping costs are non-refundable unless the return is due to our error.

5. Damaged or Incorrect Items

If you receive a defective or incorrect product, please contact us within 7 days of delivery with:

  • A description of the issue

  • Clear photos of the item

We will arrange a replacement or refund where appropriate.

6. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again

  • Contact your payment provider

  • Then contact us at info@joyfultalesmarket.com

7. Contact Information

For all return or refund requests:

Joyful Tales Market
Square de Meuus 38, Brussels, Belgium
Email: info@joyfultalesmarket.com