Shipping policy

Shipping Policy

Last updated: 20.02.2026

Thank you for shopping with us. Below you will find important information regarding our shipping process.

1. Company Information

This website is operated by a company based in Brussels, Belgium.
If you have any questions regarding your order, please contact us at:

Email: info@joyfultalesmarket.com
Business address: Square de Meuus 38, Brussels, Belgium

2. Order Processing Time

All orders are processed within 2-9 business days (Monday–Friday, excluding public holidays).

Once your order has been processed, you will receive a confirmation email with tracking information (if available).

3. Shipping Times

Estimated delivery times:

  • Belgium: 2–5 business days

  • European Union: 4–10 business days

  • International: 7–20 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or high demand periods.

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery location.

We may offer:

  • Free shipping on selected orders or promotions

  • Standard or express shipping options (if available)

5. Customs, Duties & Taxes

For orders shipped outside the European Union:

  • Import duties, taxes, and customs fees may apply.

  • These charges are the responsibility of the customer.

  • We are not responsible for delays caused by customs authorities.

6. Tracking Information

If tracking is available, you will receive tracking details via email once your order has shipped.

Please allow up to 48 hours for tracking information to update.

7. Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately.

8. Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery).

We may require:

  • Photos of damaged items

  • Confirmation from the carrier

We will work with you to resolve the issue as quickly as possible.

9. Delays

We are not responsible for delays caused by:

  • Postal service issues

  • Customs clearance

  • Natural events

  • Incorrect address information

If you have further questions about shipping, please contact us at info@joyfultalesmarket.com